Making A Purchase

Orders can be placed securely on line, phoned, faxed, mailed or E-mailed. Please include phone numbers and address in case we have any questions. Orders will only be accepted from adults. When adults are making purchases for a minor, it is the adult's responsibility to determine that the ordered items are appropriate and that adequate education, training and supervision will be provided.

 Requesting a Quote

To request a quote for all of your Rescue Equipment Needs or for assistance with a technical question or literature requests, please call us at 877-357-8637 or email us at [email protected]

Shipping And Handling

All shipping cost online are ESTIMATED and may change when items are shipped to actual costs.
All materials are shipped FOB Shipping Point.
Customer assumes all insurance's and delivery risks of loss or damage at FOB as provided by common law.
Report damage to the carrier immediately by marking the freight bill before accepting or refusing the shipment. International shipping is done by UPS.  Unless other arrangements are made prior to placing the order.  Customer is responsible for all customs and duties.

NOTE: Oversize items (i.e. stretcher/litters, tripods, manikins, litter wheels) may be shipped surface (via motor lines), freight collect and are not reflected in the USA Domestic Shipping Charges.

Delivery Schedule

We use UPS for all of our shipping. Military orders have the option of APO delivery. We will email you with a corrected shipping fee before we ship. International customers may contact us for freight forwarding information.

Back Orders

Unless otherwise specified, backorders will be automatically shipped by ground as soon as they are available.

Tax Charges

PA residents will be charged 6% sales tax.
Tax is not charged outside of PA, unless required by said State..

Remittance Terms

Prepaid, Cashier's Check, Money Orders, Visa, MasterCard, Discover, American Express, Personal Checks, COD's ($9.00 extra charge) 
Customer agrees to pay the full amount of return check fees.
Credit Card payments must include your name as it appears on the card, the address the bill is mailed to and the verification code listed on the card.
Prices are subject to changes without notice.
Prices are in US Dollars.

Government Agencies

We accept proper purchase orders from government agencies such as: Fire Departments, EMS Departments, Police, Municipalities, State and Federal Agencies. We will accept bids and quotations faxed, e-mailed or mailed to us.

Past Due Accounts:

Invoices postmarked after their due date will be assigned a service charge of 1.50% per month and a late fee of $39.00. This service charge will be levied each month until all overdue balances are paid.  Products will not be shipped to accounts with a past due balance.  Customer agrees to pay full amount of cost and expenses, including reasonable attorney's fees incurred by S.T.A.R.T. Rescue Training, Inc. in the collection of overdue amounts by litigation or otherwise. Customer agrees to pay the full amount of return check fees.

Reaching Us

Mailing Address
S.T.A.R.T. Rescue Training, Inc.
P.O. Box 367
Trumbauersville ,  PA 18970

877-357-8337
215-536-5388
Fax: 215-536-5388

Returns Policy

If you have a problem with merchandise you have received, you can call for a Return Authorization Number (RMA#). You will need to explain the reason why you need to return the merchandise.  S.T.A.R.T. Rescue Training, Inc. is not responsible for any merchandise returned without a Return Authorization Number (RMA#). Freight on returns must be paid by the purchaser. Products in like new and re-saleable condition may be credited. No returns on cut lengths of rope, webbing, videos, books and custom merchandise or close-outs, unless it was received in a damaged condition from the shipper which will be inspected by the shipper. If you received it in a damaged condition, save the packaging as the carrier will need to inspect it. Return Authorization Number (RMA#) must be requested within 10 days of receipt of the merchandise.

Remittance Terms

Any orders from Government agency’s such as Fire Departments, Police, Townships and Boroughs must remit payment within 30 days or late fees will be added to the statements. You will be responsible for any late fees.